Privacy Policy

Cavendish Online Ltd takes the privacy and security of your personal information very seriously and is fully committed to providing you with a service that meets your expectations and safeguards your privacy.

We may collect personal information about you from sources including a quotation that you carry out on our website, an email or letter that you send to Cavendish, when you contact us with an enquiry or in response to a communication from us when you agree to buy a product / service from Cavendish Online and send us application form.

Cavendish Online may use this information to write, e-mail or call you with details about products and services that we provide our customers and which we think could be of particular value to you. These could include new products available, special offers, customer satisfaction research or information which relates to any products you may have through Cavendish Online.  We will only call you to offer alternative routes if we indentify there may have been an issue with your completion of a quote or an application.   If you do not want this type of contact, please write to us at Cavendish Online, 20 Cathedral Yard, Exeter, EX1 1HB. Alternatively you can e-mail us at info@cavendishonline.co.uk at any time to change your preferences.

We will store your details on computer, but will not keep them longer than necessary. We take appropriate steps to ensure that personal data is held safely on our servers, with security systems preventing unauthorised access. If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act (We reserve the right to make the appropriate statutory charge). You should let us know if you think any information we hold about you is inaccurate so that we can correct it.

We use the Google Analytics Demographics and Interest Reporting feature to identify trends in the use of our website. This user data is collected anonymously for internal purposes only. If at any time you wish to prevent your data from being used by Google Analytics, it is recommended that you use a tool developed by Google to opt-out. Please visit https://tools.google.com/dlpage/gaoptout to learn more and to download this tool.

For our joint protection and for staff training, some calls may be recorded / monitored. This is in case we need to check we have carried out your instructions correctly and to help improve our quality of service.We will never make your details available as part of a mailing list to any third parties for their marketing purposes. We will in some places provide links to external websites; Cavendish Online is not responsible for the content of external internet sites.

This site is the property of Cavendish Online Ltd. None of the data or content found within the site may be reproduced, republished, distributed, posted, sold, transferred, or modified without express permission of Cavendish Online Ltd. By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.

If you have any questions or concerns, please contact us

Cavendish Online Ltd. Registered Office:  Cavendish Online, 20 Cathedral Yard, Exeter, EX1 1HB. Telephone 03456 442544.  Registered in England No. 04045709. Cavendish Online Ltd is authorised and regulated by the Financial Conduct Authority.