Cavendish Online Ltd takes the privacy and security of your personal information very seriously and is fully committed to providing you with a service that meets your expectations and safeguards your privacy.
We may collect personal information about you from sources including a quotation that you carry out on our website, an email or letter that you send to Cavendish, when you contact us with an enquiry or in response to a communication from us when you agree to buy a product / service from Cavendish Online and send us application form.
Cavendish Online may use this information to write, e-mail or call you with details about products and services that we provide our customers and which we think could be of particular value to you. These could include new products available, special offers, customer satisfaction research or information which relates to any products you may have through Cavendish Online.
One of the reasons people visit our website is to obtain life insurance cover. We may use the information provided when obtaining a life insurance quote to call you and offer you our assistance in getting your insurance in place.
If you do not want this type of contact, you can let us know at any time by:
We will only call you to offer alternative routes if we identify there may have been an issue with your completion of a quote or an application. If you do not want this type of contact, please write to us at Cavendish Online, 20 Cathedral Yard, Exeter, EX1 1HB. Alternatively you can e-mail us at [email protected] at any time to change your preferences.
We will store your details electronically and will retain them only for as long as necessary, in line with our retention policy. We take appropriate steps to ensure that personal data is held safely, with security systems in place to prevent unauthorised access. If you ask, we will tell you what information we hold about you and provide a copy at no charge. You should let us know if you think any information we hold about you is inaccurate so that we can correct it.
Please visit our Your data and GDPR page for more details.
Sharing your personal data with social media platforms
We will share some of your personal information with the social media companies, Facebook and Google to create lookalike audiences so we are able to advertise and market to other people like you, who our products may be relevant to. The data we will share will include some of, but no more than, the following; name, date of birth, email address, address, postcode, telephone number, policy type, sum assured, premium.
If you do not want us to share your personal data with these companies, you can tell us not to by calling us on 03456 44 25 40 or emailing us on [email protected] and asking us to update your marketing preferences. We will ensure your records are updated with your preferences within 5 working days of notification.
We use the Google Analytics Demographics and Interest Reporting feature to identify trends in the use of our website. This user data is collected anonymously for internal purposes only. If at any time you wish to prevent your data from being used by Google Analytics, it is recommended that you use a tool developed by Google to opt-out. Please visit https://tools.google.com/dlpage/gaoptout to learn more and to download this tool.
For our joint protection and for staff training, calls may be recorded / monitored. This enables us to verify that we have carried out your instructions correctly and to help improve our quality of service. We will never make your details available as part of a mailing list to any third parties for their marketing purposes. We will in some places provide links to external websites; Cavendish Online is not responsible for the content of external internet sites.
If you have any questions or concerns, please contact us.
Cavendish Online Ltd. Registered Office: Cavendish Online, 20 Cathedral Yard, Exeter, EX1 1HB. Telephone 03456 442544. Registered in England No. 04045709. Cavendish Online Ltd is authorised and regulated by the Financial Conduct Authority.