How do I make a complaint?

If you wish to register a complaint, please contact us:

• In writing - Cavendish Online Ltd, 20 Cathedral Yard, Exeter, Devon EX1 1HB
   
• By emailing [email protected]
   
• By telephone - 0345 644 2540

We are committed to providing the highest level of service. If you feel we haven't lived up to your expectations in any way, we’d like to know so we can put things right.

We’ll do all we can to respond to your complaint immediately. Where this isn’t possible, we will write to you with an acknowledgement/update within three working days to tell you the actions we are taking to resolve your issue.

We aim to resolve all complaints within 15 working days, and we’ll keep you updated along the way, providing you with the name and contact details of the person dealing with your case.