• What is Waiver of Premium?

    What is Waiver of Premium?

    This is an additional insurance for the premium itself and usually means that the policy will be paid for by the insurance company if you are off sick and unable to work, typically for a period of more than 6 months.

    Waiver of Premium would help ensure the policy does not lapse due to non-payment of premiums in the event of you being unable to work due to illness or injury for an extended period of time.

  • Are there different types of Term Assurance?

    A Term Assurance policy is always based over a specific term, meaning these policies have a start and an end date.

    All providers include Terminal Illness cover at no added cost. This means that the policy benefit would be available upon death or diagnosis of a terminal illness (typically where you are not expected to survive more than 12 months), during the policy term. However, it is worth noting that this is not always available in the last 12-18 months of the policy. Please see the providers Key Features Document for full details.

    Level Term Assurance

    The amount of life cover will remain the same throughout the life of the policy, unless you choose to include the Indexation option.

    Decreasing Term Assurance

    The amount of life cover on a Decreasing Term policy will reduce over the term selected. The amount decreases at an assumed percentage rate, ensuring that the benefit will be sufficient to pay off the debt in full – as long as the interest rate on your debt never rises above this amount.

    Family Income Benefit

    Rather than paying a one-off lump sum, Family Income Benefit policies would provide a monthly, quarterly or annual benefit from the point of claim until the policy end date.

    These policies can be beneficial if you are looking to ensure the funds last the period of time intended.

  • Can I choose how frequently I pay my premium?

    The Cavendish Online website will provide quotations for monthly premiums.

    When you begin a life insurance policy, the premiums are paid directly to your insurer via monthly Direct Debit. These premium payments must continue throughout the term of the policy.

    Keeping up to date with your premiums ensures your cover stays active throughout the term of the policy. 

    Some insurers will allow you to pay for your policy on an annual basis, which we can arrange for you over the telephone.

    Call us now for more information on:

    03456 442 540

  • What is Indexation?

    Indexation (or to Index Link a policy) gives you the option to increase the amount of cover you have on an annual basis, to help combat the effects of inflation. The premium will also increase each year, to reflect the increase in policy benefit.

    Each provider increases the sum assured and premium in slightly different ways. This is detailed in your Policy Summary/Key Facts Document, so be sure to read through these carefully and contact your chosen provider should you have any questions.

    Indexation is not available for Decreasing Term Life Assurance policies.

    Note that indexation is not included by default to level term life insurance quotations through Cavendish Online, and it needs to be explicitly added as a policy option.

    Please do not hestiate to call us should you have any questions regarding indexation and life insurance as we will be more than happy to help. 

    01392 439 437 (Mon - Fri: 9am - 5.30pm)

  • What are 'Guaranteed' and 'Reviewable' premiums on policies?

    When quoting through our website you have the option to generate either guaranteed or reviewable quotations.

    Guaranteed policies have premiums which remain the same throughout the policy term. 

    Reviewable policies have premiums which can alter at the review dates within the policy term (typically every 5 years). 

    If you want to be certain that your premiums do not increase, choose Guaranteed premiums. 

    Please note that if you choose to include the indexation option with your level term life insurance policy, then your premium will increase if you choose to increase your sum assured to offset the effects of inflation. Learn more about indexation.

  • What happens if my premium increases, policy terms change, or my application is declined once I apply online?

    You have three options if your premium increases, policy terms change or your application is declined when you apply through the Cavendish Online website.

    1) Call our advice team on 01392 436 193 and we can discuss your medical and lifestyle information with you. We will then provide bespoke advice to ensure you secure the most appropriate cover for your needs by researching the market and reviewing your situation with each insurer. You will not have to pay us any fee. 

    2) You can apply with a different insurer through our website for no further fee.

    3) If you have applied online and decide not to proceed with a policy due to an increase in premium or a change in terms, but have already paid the fee, then we will refund this to you upon request

  • Am I classed as a 'smoker'?

    One of our most frequently asked questions is “Am I classed as a ‘smoker’?”

    If you have used any cigarettes, cigars, a pipe, or other tobacco products; including nicotine replacements and e-cigarettes in the last 12 months - including occasional/social use, then the answer is yes.

    When applying for cover, it is important to answer any questions about smoking openly and honestly. If you don’t disclose something and later try to claim, you may not be able to receive the full benefit of the policy.

    Insurers can have different approaches to covering smokers, ex-smokers, and vapers. You may wish to speak to one of our advisers if you currently smoke, vape or gave up smoking in the last 5 years. They may be able to make recommendations and help to secure the best cover for your needs.

    Call our advised team today on:

    01392 436 193

  • What are your fees?

    The fee applicable depends on the product you are looking to arrange through Cavendish Online. 

    When applying for life insurance via the Cavendish Online website, you have two options: 

    1) With a £25 fee - By charging a one-off fee of £25 Cavendish Online asks all providers to rebate all the commission normally paid to a broker.  This makes it possible to offer the lowest possible life insurance premiums in the UK.

    2) No fee (Commission Based- If you prefer, you can choose our No Fee option and we will instead take a small percentage of commission, paid to us by the insurance company. This is usually suitable for short term or low premium policies or if you think you'll change your insurance in the next few years.

    When you carry out an online quote you will see prices for Fee Based and Commission Based, wherever possible.

    If you apply through our telephone-based Guidance or Advice services:

    No fee is payable. However, if you did take out a policy through this route then we would receive commission from the Insurer. We request a lower percentage of commission resulting in lower premiums for our customers. 

    Head to Our Fees page for an overview of the fees and charges on all of the products and services we offer.

  • How does Cavendish Online make money?

    This may be the most frequently asked question from customers.

    Cavendish Online only charges a small one-off fee for processing your  application when you go through the 'fee-based' option through our website. 

    Alternatively, those who choose the 'no-fee' option on our website, or apply via our guidance or advised teams over the phone do not have to pay a fee. Instead, our team will recieve some commission from the product provider for the work they do on your behalf - a large proportion of this is sacrificed to bring costs down for you. 

    Due to the number of people using Cavendish Online to make significant savings, we are able to continue to offer this unbeatable service and continue to grow.

    We don’t spend much on advertising and marketing and rely on recommendations from our customers, industry experts and word of mouth. Therefore, if you know someone who can benefit from our service, please let them know and help them save.

  • How do I pay my fee after applying for Life Insurance online?

    Once you have applied for life assurance, the last step is to pay our one-off fee of £25.


    You will need to provide your policy number OR the company you have applied to.

    Click here to  pay your fee.

    When applying for life assurance through Cavendish, we offer you the option of selecting either a Fee-Based  or a Commission Based policy.

    Learn more about our fees.

    If you wish to apply for life assurance over the phone, with either our advisors or guidance teams - no fee is required. Instead of this, we receive a small percentage of commission from your policy provider - though a large part of it is sacrificed in order to ensure your costs are reduced.

    If you have any queries regarding our fees or application process please fill out our contact form or speak to our friendly team by calling:

    03456 442 540

What our customers say

What the experts say

  • Martin Lewis: Cavendish Online has been my top life insurance pick for years, and has consistently offered good prices during this time. It pioneered giving up all its commission in return for a one-off fee for online applications and can make it over 50% cheaper than most full-commission brokers.
    Martin Lewis
    Money Saving Expert
  • Justin Modray: The most sensible option for buying term assurance. The best deals are usually via discount brokers who waive all commission and simply charge a one-off fee.
    Justin Modray
    Candid Financial Advisor
    Candid Money
  • Andrew Oxlade: Set up term life insurance if you have a family to support: buy it through a discount broker, such as Cavendish Online, rather than a traditional broker. The savings are immense.
    Andrew Oxlade
    Executive Head of Personal Finance

Why Choose Cavendish Online?

  1. Quality

    Products from leading life insurers
  2. Value

    Providing our lowest possible premiums
  3. Transparency

    Our fees and commission are upfront and clear

Meet the team

  • John Nelmes
    Head of Cavendish Online Distribution
    John Nelmes
  • Andy Scott
    Technical Manager
    Andy Scott
  • Anthony Stephens
    Senior Manager, Operations
    Anthony Stephens
  • Laurence Grantham
    Assistant Business Support Manager
    Laurence Grantham
  • Luke Barber
    Product Owner
  • David Vickery
    Assistant Business Development Manager
    David Vickery
  • Melody Woods
    Assistant Technology Support Manager
    Melody Woods
  • Allan May
    People & Culture Manager
    Allan May
  • Ollie Popham
    Senior Manager, Sales
    Ollie Popham
  • Chris Wellings
    Department Manager
    Chris Wellings
  • Scott Maitland
    Department Manager
    Scott Maitland
  • Adil Ansari
    Senior Risk Manager
    Adil Ansari
  • Kerri Short
    Financial Control Manager
    Kerri Short
  • Miranda Lewis
    Financial Controller
    Miranda Lewis
  • Steve Warne
    Team Leader, Sales
    Steve Warne
  • Damien Penfold
    Team Leader, Sales
    Damien Penfold
  • Chris West
    Team Leader, Sales
    Chris West
  • Glen Carnall
    Team Leader, Sales
    Glen Carnall
  • Hannah Cleal
    Team Leader Business Performance
    Hannah Cleal
  • Phoebe Holt
    Team Leader, Sales
    Phoebe Holt
  • James Rolfe
    Team Leader, Sales
    James Rolfe
  • Huw Williams
    Team Leader, Sales
    Huw Williams
  • Annabel Warwick
    Team Leader, Sales
    Annabel Warwick
  • Geraint Rowlands
    Team Leader, Sales
    Geraint Rowlands
  • Ben Kent
    Senior Insurance Adviser
    Ben Kent
  • Donna Morris
    Senior Business Support Assistant
    Donna Morris
  • Maisie Lake
    Senior Insurance ADVISER
    Maisie Lake
  • Skye Mackenzie
    Business Performance Analyst
    Skye Mackenzie
  • Timary Axtell
    Senior Protection Consultant
    Timary Axtell
  • Meriel Leaver
    Senior Business Support Assistant
    Meriel Leaver
  • Paul Jackson
    Senior Business Support Assistant
    Paul Jackson
  • Sam Dickinson
    Senior Insurance Adviser
    Sam Dickinson
  • Marc White
    Senior Protection Consultant
    Marc White
  • Ashley Gower
    Senior Insurance Adviser
    Ashley Gower
  • Lewis Turnbull
    Senior Protection Consultant
    Lewis Turnbull
  • Danielle Robinson
    Senior Insurance Adviser
    Danielle Robinson
  • Dan Booker
    Senior Protection Consultant
    Dan Booker
  • Josh Barr
    Senior Protection Consultant
    Josh Barr
  • Marius Mazuru
    Software Engineer
    Marius Mazuru
  • Jasmine Davies
    Marketing Assistant
    Jasmine Davies
  • Cara Howells
    Senior Insurance Adviser
    Cara Howells
  • Mae Skelding
    Senior Customer Adviser
    Mae Skelding
  • Andy Dyet
    Senior Protection Consultant
    Andy Dyet
  • Becky Bird
    Senior Customer Adviser
    Becky Bird
  • Harry Graham
    Insurance ADVISER
    Harry Graham
  • Steve Workman
    Software Engineer
    Steve Workman
  • Dan King-Smith
    Senior Protection Consultant
    Dan King-Smith
  • Michael Rees
    Specialist Customer Adviser
    Michael Rees
  • Jamie Miller
    Senior Protection Consultant
    Jamie Miller
  • Nick Wheadon
    Senior Insurance Adviser
    Nick Wheadon
  • Teagan Bowring
    Sales Support Administrator
    Teagan Bowring
  • Chez Wright
    Protection Consultant
    Chez Wright
  • Jordan Lane
    Protection Consultant
    Jordan Lane
  • Sharee Procter
    Protection Consultant
    Sharee Procter
  • Charlotte Murray
    Protection Consultant
    Charlotte Murray
  • Julian Holmes
    Insurance Adviser
    Julian Holmes
  • Rebecca Weedon
    Insurance Adviser
    Rebecca Weedon
  • Nick Boyles
    Insurance Adviser
    Nick Boyles
  • Paul Mahoney
    Business Performance Analyst
    Paul Mahoney
  • Jemma Rae
    Business Support Administrator
    Jemma Rae
  • Amanda Bond
    Business Support Administrator
    Amanda Bond
  • Evgenia Sklaveniti
    Insurance Adviser
    Evgenia Sklaveniti
  • Ethan Lloyd
    Protection Consultant
    Ethan Lloyd
  • Jake Vergette
    Insurance Adviser
    Jake Vergette
  • Megan Ellis-Jeavons
    Insurance Adviser
    Megan Ellis-Jeavons
  • Harry Sagan
    Protection Consultant
    Harry Sagan
  • Lisa Currie
    Protection Consultant
    Lisa Currie
  • Jonathan Dodson
    Protection Consultant
    Jonathan Dodson
  • Evan De Wet
    Protection Consultant
    Evan De Wet
  • Harry Hornsby
    Insurance Adviser
    Harry Hornsby
  • Kye Towerzey
    Customer Consultant
    Kye Towerzey
  • Alex Shields
    Protection Consultant
    Alex Shields
  • Steph Early
    Business Performance Analyst
    Steph Early
  • Jamie Brand-Nicholson
    Customer Consultant
    Jamie Brand-Nicholson
  • Joshua Graham
    Customer Consultant
    Joshua Graham
  • Shelby Jackson
    Protection Consultant
    Shelby Jackson
  • Laurence Goddard
    Protection Consultant
    Laurence Goddard
  • Julien Couvreur
    Protection Consultant
    Julien Couvreur
  • Amy Higgins
    Protection Consultant
    Amy Higgins
  • Tim Baldwin
    Protection Consultant
    Tim Baldwin
  • Adam Thomson
    Customer Consultant
    Adam Thomson
  • Alexis Keys
    Sales Support Administrator
    Alexis Keys
  • Amanda Bond
    Sales Support Administrator
    Amanda Bond
  • Paul Hogden
    Protection Consultant
    Paul Hogden
  • Cairistiona Robinson
    Business Support Administrator
    Cairistiona Robinson
  • Kate Ashton
    Insurance Adviser
    Kate Ashton
  • Alexander Wall
    Insurance Adviser
    Alexander Wall
  • Adam Day
    Customer Consultant
    Adam Day
  • Thomas Hughes
    Protection Consultant
    Thomas Hughes
  • Charlie Tombleson
    Protection Consultant
    Charlie Tombleson
  • Alexander Britton
    Protection Consultant
    Alexander Britton
  • Ben Eveson
    Business Support Analyst
    Ben Eveson
  • Craig Roderick
    Customer Consultant
    Craig Roderick
  • Bradley Burke
    Customer Consultant
    Bradley Burke
  • Emma Smith
    Protection Consultant
    Emma Smith
  • Abbie Symons
    Protection Consultant
    Abbie Symons
  • Matt Sandiford
    Protection Consultant
    Matt Sandiford
See more of our team

The insurance products offered by Cavendish Online have no cash-in value at any time. If you stop paying your premiums your cover will stop, your policy will end, and you will receive no benefit. If you have not claimed before the end of your chosen policy term, the policy will end, and no benefit will be paid. If you are facing financial difficulty, please contact your insurer before cancelling your policy or letting it lapse. They may have options available that means you don't have to lose the plan.